This Privacy Policy describes how Ryan Molenda ("I," "me," or "my"), a licensed Texas real estate broker operating under AXEN Realty, collects, uses, and protects your personal information. Your privacy is important to me and I do not sell your personal information to third parties.
Information I Collect
I may collect the following types of personal information when you contact me, submit a form, or engage in a real estate transaction:
- Name, email address, and phone number
- Property address or addresses of interest
- General information about your real estate needs or situation
- Communications you send to me via email, phone, or text message
How I Use Your Information
The information I collect is used solely to provide real estate services and communicate with you regarding:
- Property listings, offers, and transaction updates
- Scheduling showings, consultations, or follow-up conversations
- Sending documents, contracts, and disclosures required under Texas real estate law
- Responding to your inquiries via email, phone, or text message
I will not use your contact information for unrelated marketing purposes or share it with third parties for their own marketing use.
Text Message Communications
By providing your phone number, you consent to receive text messages from Ryan Molenda related to real estate matters, including property inquiries, offer notifications, transaction updates, and appointment reminders.
- Message frequency varies based on transaction activity
- Message and data rates may apply depending on your mobile carrier and plan
- You may opt out at any time by replying STOP to any text message
- For help, reply HELP or contact me at ryan@ryanmolenda.com
- Opting out of text messages will not affect your ability to receive email communications or real estate services
I do not share your phone number or text message opt-in data with third parties for their own marketing purposes.
Information Sharing
I do not sell, trade, or rent your personal information to third parties. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
I may share your information only in the following limited circumstances:
- With other parties directly involved in your real estate transaction (e.g., lenders, title companies, cooperating agents) as necessary to complete the transaction
- With service providers who assist in operating my business (e.g., CRM software, email delivery) under confidentiality agreements
- When required by law, regulation, or court order
- As required by the Texas Real Estate Commission (TREC) or applicable brokerage policies
Data Security
I take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. This includes using secure email communications and reputable third-party software with industry-standard security practices.
However, no method of electronic transmission or storage is 100% secure. While I strive to protect your personal information, I cannot guarantee its absolute security.
Data Retention
I retain your personal information for as long as necessary to provide real estate services, comply with Texas real estate record-keeping requirements (generally 4 years per TREC rules), and fulfill any legal obligations. After this period, your information will be securely deleted or anonymized.
Your Rights
You have the right to:
- Request access to the personal information I hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal retention requirements
- Opt out of text message communications at any time by replying STOP
- Opt out of email communications by contacting me directly
To exercise any of these rights, contact me at ryan@ryanmolenda.com or 512-787-8506.
Cookies and Website Analytics
This website may use basic analytics to understand visitor traffic patterns. No personally identifiable information is collected through website analytics. I do not use tracking cookies for advertising purposes.
Third-Party Links
This website may contain links to third-party websites (such as property listing platforms or brokerage sites). I am not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
Children's Privacy
This website and my services are not directed to individuals under the age of 18. I do not knowingly collect personal information from minors. If you believe I have inadvertently collected information from a minor, please contact me immediately.
Changes to This Policy
I may update this Privacy Policy from time to time. When I do, I will revise the "Last Updated" date at the top of this page. Continued use of my services after any changes constitutes your acceptance of the updated policy.
Contact
If you have questions about this Privacy Policy or how I handle your information, please contact me:
- Email: ryan@ryanmolenda.com
- Phone: 512-787-8506
- Brokerage: Ryan Molenda, Broker Associate · AXEN Realty · New Braunfels, TX